1xbd FAQ — Complete Answers on Bonuses, Deposits and Withdrawals

The wagering requirement for the 1xbd welcome bonus is 10 times the bonus amount. That means you must bet the bonus amount 10 times before you can withdraw. For example: if you deposit ৳1,000 you receive a ৳2,000 bonus, giving a total balance of ৳3,000. To complete the wagering requirement you must place ৳2,000 × 10 = ৳20,000 in bets. Only after the wagering requirement is met can you withdraw winnings from the bonus.

At 1xbd, bets on slot games, live casino tables, and sports betting generally count towards the wagering requirement. However, the contribution rate may differ by game. For the most reliable information, read the terms and conditions page or ask via live chat. Slot game bets typically count in full.

No, each player at 1xbd can receive the welcome bonus only once. It activates automatically with the first deposit and does not apply to subsequent deposits. Opening multiple accounts using the same identity document, device, or payment account violates 1xbd's rules and may result in the bonus being cancelled.

Yes, at 1xbd a bonus can be cancelled under certain conditions even after it has been accepted. Cancelling the bonus will generally remove the bonus balance and any winnings earned from the bonus from your account. However, your original deposit amount remains intact. Contact live chat support directly for details on the bonus cancellation process.

The 1xbd VIP program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7%), and Gold (up to 1.0%). Cashback is calculated based on net losses for the week. Example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback. You can move to a higher tier by playing more.

At 1xbd, withdrawals are generally completed within 1 hour. This applies to all wallets — bKash, Nagad, Rocket, and Upay. The same timeframe applies to bank transfers as well. The fastest processing happens when your account is fully verified and no additional information is required.

No, bonus funds cannot be withdrawn directly at 1xbd. To withdraw winnings from a bonus, the full wagering requirement — which is 10 times the bonus amount — must be met first. Example: with a ৳5,200 deposit receiving a ৳5,000 bonus, the total balance is ৳10,200 and you must place ৳5,000 × 10 = ৳50,000 in bets to complete the wagering requirement.

Yes, 1xbd offers withdrawals 24 hours a day, 7 days a week. Withdrawal requests can be made at night, on public holidays, or on weekends, and the target of completing processing within 1 hour remains in place. Occasional minor delays may occur due to the operating hours of Bangladesh's mobile banking services.

If a withdrawal shows as "pending", first confirm that your profile details and payment wallet number are correct. Processing usually completes within 1 hour. If the issue persists, contact 1xbd's 24/7 live chat support with your transaction ID. You can also reach out by email, and support is available in Bengali.

Yes, to ensure security at 1xbd, withdrawals are made to the mobile banking wallet or bank account that was provided at registration and is in the player's own name. Withdrawing to someone else's wallet goes against the security policy and may be cancelled.

Baccarat is played with three main betting options: Player, Banker, or Tie. Points are counted from 0 to 9 for each hand, and the hand closest to 9 wins. Beginners usually start with the Banker bet as it has a slightly higher chance of winning. At 1xbd you can start with small bets and gradually learn the rules of the game.

In Roulette, a ball is released onto a spinning wheel and the pocket the ball lands in determines the winner. You can bet on a specific number, red or black, odd or even, or the ranges 1–18 / 19–36. A straight-up bet on a single number pays the most. Both European and live Roulette are available at 1xbd.

Yes, both Teen Patti and Andar Bahar are available at 1xbd. In Teen Patti you form the best hand from three cards — a Trail (three of a kind) is the strongest hand. In Andar Bahar a joker card is revealed and you bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. It is a quick and simple game.

RTP (Return to Player) is the long-term average payout rate of a game, expressed as a percentage. For example, Gates of Olympus at its maximum RTP of 96.50% means that over a long period, an average of ৳96.50 may be returned for every ৳100 bet. A higher RTP is theoretically better for the player. However, RTP does not guarantee a win — it is a statistical average only.

Yes, 1xbd's live casino games run fully smoothly on mobile. Live dealer games can be played through either the 1xbd App or a mobile browser. A stable internet connection (4G or Wi-Fi) is needed for good video streaming. The app works on both Android and iOS and is available through official channels.

To play any game at 1xbd — slots, live casino, or sports betting — the minimum deposit is ৳500. This same limit applies to all payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Different games on 1xbd Slots have different bet limits, so players of all budgets can play.

After logging in to 1xbd, go to the deposit section and select bKash. Using your bKash app or menu, do a "Send Money" to the number shown there, then enter the transaction ID in the deposit form and confirm. Your balance is usually credited within a few minutes. Make sure the amount is correct when making the deposit.

1xbd does not charge any additional fee on deposits. However, your mobile banking service (such as bKash or Nagad) may apply their own "Send Money" charge — this is that service's own policy. Check your mobile banking app's fee before making a deposit.

If a deposit has not arrived, first collect the transaction ID and a screenshot from your bKash/Nagad/Rocket SMS or app. Then send this information to 1xbd's live chat or email support. The support team will verify it quickly and update your balance. In most cases, waiting 30 minutes resolves the issue automatically.

No, 1xbd has a single unified account wallet. Once you deposit using any method, that balance can be used across all sections — cricket betting, slots, and live casino. There is no need to deposit into separate wallets. To place bets on BPL, IPL, or T20 World Cup matches, you just need a balance in your account.