For Ages 21+

1xbd Responsible Gaming Guide

Enjoy sports betting and casino games in a controlled way. 1xbd believes that playing safely and within limits is what makes it genuinely enjoyable.

21+ Only

Self-Exclusion Tool

24/7 Support

What Responsible Gaming Is and Why It Matters

Betting and casino games are primarily a form of entertainment — and it is important to keep them within that boundary. At 1xbd, we want every user to stay aware of their time and money, and to maintain control alongside the enjoyment.

Responsible gaming means setting your own budget before playing, not placing more bets to chase losses, and not treating gaming as a source of income. Under 1xbd's Terms and Conditions, all registered users are required to follow these principles.

Gaming addiction is a real problem and can gradually affect many areas of life — family, career, and financial health can all be impacted. That is why recognising the problem early and taking the right steps is most important.

One of our core commitments stated on 1xbd's About Us page is ensuring user safety. Toward this goal, we provide a number of tools and features that help you stay in control of your gaming.

Tools to Keep Yourself in Control

1xbd provides multiple tools to help you monitor your gaming habits and set limits when needed. These features are completely free and can be used at any time.

Deposit Limit

Set your own maximum on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.

Session Time Limit

Set a time limit for how long you play in one go. When the set time is up, the system will alert you to take a break.

Self-Exclusion

Temporarily close your account for a set period (from 7 days up to long-term). During this time, neither logging in nor betting will be possible.

Gaming History

You can view your complete betting and gaming history, win/loss record, and total spending at any time from your account.

Bonus Opt-Out

You can turn on a setting to stop receiving new bonus offers. This lets you play purely for entertainment, free from the pressure of meeting bonus terms.

Reality Check

After playing for a set amount of time, an automatic alert will appear reminding you how long you have been playing and how much you have spent.

To learn more about these tools or to apply them to your account, contact our 24/7 live chat support. The support team can assist in both Bengali and English.

Recognise the Warning Signs

The signs of gaming addiction can seem unclear at first. If any of the following applies to you or someone you know, consider seeking help.

Spending Beyond Budget

Spending more than the amount you set, or repeatedly placing larger bets to try to recover losses.

Anxiety and Restlessness

Feeling irritable or restless when not playing, or having thoughts of gaming constantly on your mind.

Hiding from Family

Trying to conceal your gaming habits or the amount you spend from family or friends.

Losing Track of Time

Spending hours absorbed in gaming, or giving up work or study to focus on playing.

Borrowing to Play

Taking loans to play, dipping into savings, or putting money into betting instead of covering necessary expenses.

Social Withdrawal

Spending less time with family and friends and more time gaming, with normal social contact fading away.

Ask Yourself

Answer the following questions honestly. If you answer yes to more than one, consider seeking help.

Self-Assessment Questions

Do you regularly spend more than your set budget?

Do you place larger bets to try to recover losses?

Do you hide your gaming habits from family or friends?

Do you want to stop but find you cannot?

Have you borrowed money or used savings to play?

Do you feel mentally uncomfortable when you are not playing?

1xbd's Commitment

1xbd places every user's wellbeing as the highest priority. Under our Privacy Policy, your personal information and gaming history are fully protected.

Strict barriers to prevent those under 21 from creating an account
When self-exclusion is activated, it is fully enforced — no loopholes
Automated systems detect unusual spending patterns
The support team can understand and resolve issues in Bengali
Responsible gaming tools are free and readily accessible
Any user who asks for help is actively assisted

Where to Find Support

You are not alone. Acknowledging the problem and seeking help is the most courageous step. You can find support at any of the places listed below.

1xbd Live Chat Support

Contact our support team via 24/7 live chat. If you want to set up self-exclusion or limits, they will help you right away. The service is available in both Bengali and English.

Contact by Email

Besides live chat, you can also contact our support team by email. Write your issue in detail and the team will respond promptly and help you take the necessary steps.

Family and Trusted People

Talk openly with family or close friends. The support of someone close to you can be more effective than any professional counsellor.

Professional Counselling Services

In Bangladesh, mental health specialists and counsellors work on gaming addiction and other behavioural issues. Contact your local mental health clinic or the counselling department of a hospital.

Support Groups

Support groups made up of people who want to overcome addiction can play an effective role. Hearing the experiences of others going through the same problem can make you feel less alone.

Age Limit and Parental Controls

The minimum age to participate in any kind of betting or casino gaming at 1xbd is 21. This is mandatory, and accounts found to be in breach will be cancelled.

If someone in your family is a minor and you want to prevent them from accessing this site, use internet filtering software on your device. Most operating systems have parental control options that can help with this.

If you suspect a minor is using your account, contact 1xbd live chat immediately. Our team will act promptly.

Answers to all responsible gaming questions can also be found on our FAQ page, where common questions are discussed in detail.

Important Reminders

Betting is never a guaranteed source of income — it is a form of entertainment
Gambling to recover lost money often makes the situation worse
Avoid placing bets on impulse or under the influence of drugs or alcohol
Only bet money you can afford to lose
Do not share your account details with anyone — account sharing is prohibited
Every game result is completely independent — a previous result does not affect the next one

Responsible Gaming FAQ

Yes, self-exclusion takes effect as soon as your request is accepted. During this period, logging into your account, placing bets, or making deposits will not be possible. Contact us via live chat to activate exclusion.

Reducing a limit takes effect immediately. However, increasing a limit requires a cooling-off period, so that decisions are not made on impulse. This is in place for your own protection.

If the age verification process finds that someone is under 21, their account is immediately cancelled. The process to return any funds in the account is started, and future registration is blocked.

No, self-exclusion can only be activated by the account holder themselves. However, if a family member is concerned that someone is in trouble, they can contact our support team, who will advise on next steps.

Your balance remains fully protected during self-exclusion. Once the exclusion period ends and your account is restored, you will find your balance intact. If you choose permanent exclusion, a withdrawal will be arranged.

Yes, international mental health organisations recognise Gambling Disorder as an established mental health condition. It is not a sign of weak willpower — it is a treatable condition. Seeking professional counselling is nothing to be ashamed of.