1xbd Privacy Policy

1xbd collects user information in two main ways — through information you provide directly, and automatically as a result of your use of the platform.

2.1 Information You Provide Directly

Information you provide directly during registration and account management:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Content of communications with the support team

2.2 Automatically Collected Information

When you use our site and app, certain information is automatically collected through technical means:

• IP address and device type
• Browser and operating system information
• Time of site access, page view history, and click patterns
• Usage data collected through cookies and similar tracking technologies
• Login and logout times and session duration

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, information may in some cases be verified through third-party service providers. Only the minimum necessary information is used in such cases.

1xbd never sells your personal information or provides it to any other organisation for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with third-party organisations that assist with services such as payment processing, identity verification, technology infrastructure, and customer support. They operate under strict confidentiality agreements and may not use this information for any other purpose.

4.2 Legal Obligations

If it is required to provide information to the relevant authorities under the laws of Bangladesh or by court order, this will be done. In such cases, 1xbd will endeavour to notify you as far as possible, unless legally prohibited from doing so.

4.3 Financial Activity Monitoring

In cases of suspected fraudulent transactions or financial misconduct, information may be shared with the relevant financial institution or security authority. This is done in the interest of the safety of all users.

1xbd follows industry-standard technical and administrative measures to protect user information.

6.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored in encrypted form — not in plain readable form
• Database-level encryption and access controls are in place
• Regular security audits and vulnerability assessments are conducted
• Two-step verification (OTP) is available

6.2 Administrative Controls

Only authorised staff are granted access to user information on a need-to-know basis. All access is logged and reviewed regularly.

6.3 Response to a Data Breach

In the event of a data breach, 1xbd will investigate promptly and notify affected users in a timely manner. The necessary remedial measures will be taken.

1xbd respects every user's rights regarding their information. You may exercise the following rights:

8.1 Right to Access Your Information

You can find out at any time what information we hold about you. You can view this information through your account settings or via the support team.

8.2 Right to Correct Your Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Supporting documents may be required when correcting identity verification information.

8.3 Request to Delete Your Information

In certain circumstances, you may request that your personal information be deleted. However, information relating to legal obligations or ongoing transactions may not be immediately deletable.

8.4 Right to Opt Out of Marketing Messages

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. This has no effect on your use of the core service.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or by email at [email protected]. We will respond to your request in a timely manner.

1xbd's server infrastructure is operated in reliable data centres. In some cases, servers of third-party service providers may be located in other countries.

Any such transfer ensures that data protection standards are maintained and that the relevant agreements include the necessary privacy protection terms.